PRIVACY and SECURITY

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the completion of the transaction and future transactions if you choose to create a stored account.

Essential Botanica is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

OUR SECURITY POLICY

We currently use Square to process credit cards online and in person. Your credit card number is not visible to any Essential Botanica employee throughout the entire online order process. For questions about Square’s privacy practices please see: https://squareup.com/us/en/legal/general/privacy

For orders placed directly with our Customer Service Team, for example at a Farmer’s Market or Gift Show, your credit card data may be available from the moment of collection to the moment of authorization. All hard copy orders that have been printed, processed, and shipped are further filed in a secure and protected environment. All credit card information is shredded immediately after authorization. Hard copy orders would only take place if internet transfer of information is not available on site at the time of sale.

 

OUR PRIVACY POLICY

Essential Botanica has not and will never sacrifice our customers’ personal information for the purpose of extending marketing relationships with outside firms. We have never sold, traded, or rented our mailing list or customer information. We make the decision to protect your privacy because it’s the right thing to do, period.
With regard to your online privacy, we collect the following pieces of information:

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1. When you subscribe to any of our email communications, fill out any form on our website, or provide an email address during the checkout process, your email address will be stored on a third-party server. You may unsubscribe from email communications any time; however, your email address will still remain in our system.

2. We monitor our web logs by employing the use of “stat counters.” These assist us in determining possible page incompatibilities, dead links, and the most useful pages to our customers, and they help us create richer content. We do not store information about you, but rather we track information on the performance of our website, and the only identifiable information recorded is your computer’s IP address.

3. When you interact with our system, we store cookies in your browser that allow us to associate carts and checkouts with your shopping sessions. This information is used to improve your online shopping experience and personalize the content for the emails you receive from us, and it may impact the advertisements you see when visiting other websites. These cookies do not collect your personal information such as name, address, or billing information. You can opt-out of the advertisements by visiting Google’s Ad Settings or visiting the Network Advertising Initiative opt-out page.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@essentialbotanica.com

If you don’t want us to process your data anymore, please contact us at info@essentialbotanica.com

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CHANGES TO POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.